Privacy policy

Privacy Policy
Last updated: 18 October 2026
This policy explains how Snowfall Star ("we", "us") collects and uses your personal information when you visit or buy from our store.
What we collect
- Order information: name, delivery and billing address, email, phone number (if given) and order details.
- Payment information: processed securely by our payment providers; we never see or store your full card number.
- Device and usage information: IP address, browser, pages viewed and how you arrived at our site, collected through cookies and similar technologies.
- Messages: anything you send us by email or social media.

How we use it
- To process, ship and track your order and handle returns.
- To answer your questions and provide customer support.
- To send order updates and, if you agree, offers (you can unsubscribe any time).
- To prevent fraud and keep our store secure.
- To understand how our store and adverts perform and improve them.

Legal basis
We process your information to perform our contract with you, to meet legal obligations, for our legitimate interests in running and improving the store, and with your consent for marketing.
Who we share it with
Only with the service providers needed to run the store: our e-commerce platform (Shopify), payment processors, our fulfilment and delivery partners, and analytics and advertising tools. We do not sell your personal information.
Cookies
We use cookies to keep your cart working, remember preferences and measure performance. You can control cookies in your browser settings.
How long we keep it
We keep order records for as long as needed for accounting and legal purposes, normally up to 6 years, and delete other information when no longer needed.
Your rights
Under UK GDPR and EU GDPR you can ask to access, correct, delete or move your information, object to or restrict processing, and withdraw consent. Email us to make a request. You can also complain to the Information Commissioner's Office (ico.org.uk) or your local authority.
International transfers
Your information may be processed outside the UK/EEA by our service providers with appropriate safeguards in place.
Children
Our store is not directed at children under 16 and we do not knowingly collect their information.
Contact
For any privacy question: snowfallstarshop@gmail.com